Return & Refund Policy for Pahuja Aqua Service
At Pahuja Aqua Service, customer satisfaction is our top priority. We strive to provide the best quality service and products to meet your expectations. If you are not entirely satisfied with your purchase or service, we're here to help. Please review our return and refund policy below:
1. Eligibility for Returns
- Returns are applicable only for products purchased directly from Pahuja Aqua Service (online or offline) and not for third-party purchases.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- A return request must be made within 7 days of the product delivery date.
- Products that have been installed, used, damaged, or show signs of wear and tear will not be eligible for return.
2. Non-Returnable Items
- Consumable items such as filters, membranes, and cartridges are non-returnable once opened.
- Customized or special-order products, including parts specially ordered for a customer, are not eligible for return.
- Services such as Installation, Repair, and Maintenance once completed cannot be refunded.
3. Refund Policy
- Refunds will be processed only after the returned product has been received and inspected by our team.
- Once your return is approved, the refund will be processed within 7-10 business days to the original method of payment.
- If a refund is due to a service-related issue, our team will assess the situation and, if eligible, provide a partial or full refund based on the nature of the issue.
4. Exchange Policy
- Products that are defective or damaged upon arrival may be exchanged for the same item.
- To request an exchange, contact our customer support within 48 hours of receiving the product with proof of damage (photos or videos).
- Exchange requests beyond 48 hours from the delivery date will not be entertained.
5. Return Process
- To initiate a return, please contact us at:
- Provide your order details, reason for return, and any supporting documents (like images in case of damaged products).
- Our team will guide you through the return process and provide the necessary instructions.
- The cost of shipping for returns will be borne by the customer unless the product is found to be defective or incorrect.
6. Cancellations
- Orders can be canceled within 24 hours of placing the order by contacting our customer support team.
- If the product has already been shipped, cancellations will not be possible. However, you can initiate a return after receiving the product.
7. Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to reach out to us:
We value your trust and are committed to ensuring a hassle-free experience with Pahuja Aqua Service.
